I want you to be happy!

Brandi Ross will happily accept merchandise for return in its original packaging and condition, and accompanied by the original order number.

Return Processing

Return your items within 30 days for a full merchandise refund. I will process your return promptly upon receipt. Your refund will be credited back to the original method of payment. Please note: Banks often take one to two billing periods before refunds appear on your credit card statement.

Personalized/custom items and digital downloads including custom printing and notepads are not returnable. Sale merchandise is also not returnable. Shipping charges are non-refundable. Unless they arrive damaged or defective, the following items can’t be returned or exchanged.

No returns accepted after 60 days of original purchase.

How to return your items:

I offer two methods…

1. FedEx return service label.

Brandi Ross suggests using FedEx to make your return easier. Please fill out the FedEx returns form and print the label. Simply affix the label to the package you are returning and drop it off at any FedEx Store location. To find a drop-off location near you or to track your return package, please go to FedEx.com or call 1-800-GoFedEx (1-800-463-3339). The cost of return shipping is $6.95 per box and will be deducted from your refund or credit. These automated return labels cannot be used for international returns.

*Brandi Ross is not responsible for customer returns that are not received.

If you have any additional questions, or if you have any problems with your order. please contact me at hello@brandiross.net or 1-708-378-3205.

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